If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.įor logistical reasons and inventory management, item(s) in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. For some courier companies, it takes 5-10 business days for the tracking information to be updated on their system. No need to panic! Chances are the courier is still updating their database. My tracking says “no information available at the moment”.
If you haven’t received tracking information within 7 business days, please contact us. You can check the status of the package by visiting this page. Yes, we do! Once your order(s) have been dispatched and picked up by our courier partner, you will receive an email that contains your tracking number. How do I track an order? Do you provide tracking information? We are not held responsible for items that do not arrive before specified dates. There is a risk of the item not arriving there on time. If you plan to give one of our items as a holiday or occasional gift or need it for an upcoming event, we do not recommend buying the items during the month when the holiday is happening. We appreciate your patience and consideration in these extremely difficult times. Factors such as delayed logistics, customs clearing, and operation of your local post office may have an impact on delivery time. NOTICE: Due to the ongoing COVID-19 pandemic, order processing and shipping time may take longer than usual. It depends what you purchased/where you live. Due to the distance between countries, slow postal services, and shipping delays, it can sometimes take up to 3 months (max). However, the duration depends on the shipping method and the destination country. Our standard shipping typically takes 3-7 weeks (21-49 business days), excluding our 5-7 days processing time, and depending on how fast customs in your country processes the package. Please check the customs regulations in your country accordingly.
By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. Please be guided that we are not responsible for any custom fees once the items have been shipped.
We are happy to offer free international shipping on any order, regardless of the amount. If you happen to be located in one of those countries we will notify you. However, there are some locations we are unable to ship to. We provide free shipping to over 200 countries around the world. We strive our best to exceed the expectations of all our valued customers.
It is our goal to provide our clients with great value LGBTQ+ merchandise and professional customer service. QUEERKS™ is proud to offer FREE worldwide shipping services that operate in over 200 countries all over the world.